Terms and Conditions.

Booking and Reservations

  • Bookings can be made via phone, email, or through our booking service.

  • A booking is only confirmed upon full payment and a confirmation will be sent immediately.

  • Payment can be made through e-transfer, VISA, Mastercard, or Paypal.

  • All prices are in CAD (Canadian Dollar).

Cancellation and Refunds

  • In order to receive a full refund, you must cancel more than 30 days prior to your tour date. You will be refunded in full, less 5% processing fee.

  • No refunds within 14 days of your tour.

  • If cancelled due to extreme weather, hazardous road conditions, or any other unforeseen circumstances which prevents us from safely performing the tour, you will receive a full refund less a 5% processing fee or the option to reschedule.

Pricing and Inclusions

  • Admission, welcome package, and photographs are included with tour prices.

  • Souvenirs, extra snacks, and gratuities are not included.

Changes to the Itinerary

  • Hidden Hills Tours has the right to alter or change the itinerary when closures occur, there is extreme weather, dangerous road conditions, or any other circumstance which may directly impact our ability to safely give our clients the best experience possible. When changes occur, you will be notified immediately to ensure we can adjust and find alternatives.

Insurance

  • Hidden Hills Tours recommends travel insurance as most insurers will cover the cost of a cancelled tour.

Liability

  • Hidden Hills Tours is not liable for any injury, any weather which may cause alterations, and the loss of any items of value while on tour.

Media

  • Any media taken by your tour guide may be used for promotional material on social media and the website. Patrons are welcomed to “tag”, “share”, and “like” on any social media. Any other use of media which is not personal, must be approved in writing prior to usage of the content. Patrons may request to opt out on the waiver.

Age Restriction

  • Any age is allowed to participate in any tour.

  • If a child requires a car seat, the client must provide one at their expense.

Dietary Needs

  • Please specify any allergies and any other dietary needs upon tour reservation.

Health and Safety

  • Hidden Hills Tours prides itself in ensuring the highest quality of health and safety, We provide a first aid kit which is available throughout the entirety of the tour.

  • All clients must advise us of any special needs which may be required prior to any tour.

  • This vehicle is a no-smoking environment. Clients are to only smoke in designated smoking areas.

  • If an unforeseen medical emergency occurs, we will call the emergency line (911) right away or drive to the nearest hospital.

Privacy Policy

  • Any client information collected will only be used internally for direct contact and will not be shared by any third parties.

  • Hidden Hills Tours is committed to ensuring the security of all information collected.