Frequently Asked Questions

When can I make a reservation?

You can make a reservation immediately.

Where is the pick-up and drop-off location?

If you are located in or around downtown, pick-up will be at 69th St Station on the East side. If you are staying elsewhere in the city, pick-up can be discussed upon booking.

How will I know my booking has been confirmed?

You will receive a confirmation email upon payment in full.

How do I make a reservation?

Please visit the Book Now page.

How do I pay for my tour?

You can pay via e-transfer, VISA, Mastercard, or Paypal.

Are your vehicles wheelchair accessible?

Unfortunately, it is not.

Are pets permitted on the tour?

Only service dogs are permitted and it must have an identifying vest and the owner has an identification card.

What should I bring?

Camera, sunglasses, hand sanitizer, and a smile.

What should I wear?

Weather in Alberta can drastically change within minutes and hours so be prepared for any types of weather which may occur. Comfortable shoes are recommended.

What is prohibited in the vehicle?

Weapons, drugs, alcohol, smoking, food (except for the provided snack), soft drinks, and coffee

How many people are able to come on a tour?

A maximum of 3 people per tour.

If you have any further questions, please don’t hesitate to contact us.